Entry ("we", "us", or "our") operates the website www.askentry.com and the Entry AI receptionist platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
Account Information
When you sign up, we collect your name, email address, business name, website URL, and phone number.
Call and Communication Data
When our AI receptionist handles calls on your behalf, we process and store:
- Call recordings and transcripts
- Caller phone numbers and names (when provided)
- Appointment booking details
- Email and SMS content processed through the platform
Usage Data
We automatically collect information about how you use the platform, including pages visited, features used, and device information such as browser type and IP address.
Payment Information
Payment details are processed securely by our third-party payment provider. We do not store your full credit card number on our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Entry platform
- Process calls, book appointments, and manage communications on your behalf
- Train and improve our AI models to deliver better service quality
- Send you account notifications and service updates
- Process billing and payments
- Comply with legal obligations
- Detect, prevent, and address technical issues or fraud
3. Call Recording and AI Processing
Our AI receptionist records and transcribes phone calls made to your business line. These recordings are:
- Stored securely and encrypted at rest
- Accessible only to you (the business owner) through your Entry dashboard
- Used to generate summaries, book appointments, and follow up with callers
- Retained for the duration of your account unless you request earlier deletion
Callers are informed that they are speaking with an AI assistant at the beginning of each call.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Third-party integrations: When you connect your CRM, calendar, or booking system, we share relevant data with those platforms to complete actions on your behalf.
- Service providers: We use trusted third parties for hosting, analytics, payment processing, and email delivery. These providers are bound by confidentiality obligations.
- Legal requirements: We may disclose information if required by law, regulation, or legal process.
5. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at the email address below.
7. Cookies and Analytics
We use Google Analytics to understand how visitors interact with our website. This service collects anonymised data about page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:
Entry
Email: tenzin@whitecrow.com.au
Website: www.askentry.com